Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

1. General Questions

2. Products/Services Questions

3. Account Questions

4. Payment

1. General Questions

What sets your nutrition supplements apart from others on the market?
At Sharkmentum our commitment to excellence is evident in every aspect of our nutrition supplements. What distinguishes us is the meticulous attention to quality and integrity in our product offerings. Our supplements are not only crafted with the highest quality ingredients but are proudly made in the USA, in an FDA registered facility, ensuring adherence to the rigorous standards set by the Food and Drug Administration (FDA). This dedication to quality guarantees the purity and effectiveness of our products, setting us apart as a trusted choice for those pursuing health and wellness goals. We prioritize science-backed formulations, harmonizing cutting-edge research with premium ingredients to provide you with supplements that not only meet but exceed your expectations. Choose Sharkmentum for a premium, USA-made, and FDA-approved nutritional experience on your journey to well-being
Are your products safe?
Yes, our products are manufactured in an FDA registered facility and adhere to Good Manufacturing Practices (GMP). We prioritize safety and quality, conducting rigorous testing to guarantee the integrity of every supplement.
Where are your products made?
All our nutrition supplements are proudly made in the USA. We source premium ingredients and manufacture our products in facilities that meet the highest industry standards.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping, so you can try our products risk-free.

2. Returns and Exchanges

Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

3. Happy cards

Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.

We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.
How to Use Online and Check the Balance:
To make an online purchase:
  1. Select CREDIT as the payment method.
  2. Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
  3. If prompted for a billing address, enter your shipping address.
  4. If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method
  • The Card is redeemable only at the merchants whose logos appear on the front of the Card.
  • There are no fees.
  • To check the balance call 855-606-3494.
  • The funds on these gift cards do not expire, but if the valid thru date on the gift card has passed, call 855-606-3494 for a replacement card mailed at no cost.
  • These cards cannot be replaced if lost or stolen. Treat them as you would cash.

2. Find out whats Best for you!

How do I determine which supplement is right for me?
We recommend consulting with a healthcare professional to assess your specific needs. Additionally, you can explore our product descriptions and usage guidelines to find the supplement that aligns with your health and wellness goals.
Are your products suitable for vegetarians or vegans?
Some of our products are suitable for vegetarians or vegans. Please check the product descriptions and labels for specific dietary information.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please check our shipping policies for more information.

Account registration, sign in, password & Tracking

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order and monitor its delivery status.
Are your supplements backed by a satisfaction guarantee?
Yes, we stand by the quality of our products. If you are not satisfied with your purchase, please contact our customer support, and we will work to address your concerns.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Payment Processing

What payment methods do you accept?
We accept AfterPay (Comming Soon), PayPal, Visa, Visa Debit, MasterCard, American Express, Klarna, Shop Pay, Google Pay, Apple Pay and Skrill (Comming Soon), Amazon Pay (Comming Soon)
What currency will I be charged in?
Customers can pay with their local currency by updating their currency preference at the top of the website. Any refund returns will be issued in the currency used at check out and gift card returns will be issued in USD.
I have a store credit, does this expire?
Store credits do not expire and can be used towards any future purchases.
What happens if I forget to use my discount code or gift card?
Unfortunately, once an order has been placed, we are unable to apply discount codes or gift cards. If you have any further questions, please contact our Customer Service Team via